Terms of Use, Privacy Policy, Security & Voice Trust Framework

At ecos ('ecos', 'we', 'our', or 'us'), we understand that privacy is fundamental to trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice and memory preservation service.

When you use ecos, you trust us with your most personal stories and the sound of your voice. Protecting both is central to how we design our technology and our policies.

ecos is a voice-based storytelling platform designed to help individuals record, preserve, and share their life stories and memories. Because ecos processes voice recordings and may generate voice narration features based on user recordings, this document explains how that data is collected, used, and protected.

To ensure transparency regarding voice processing and voice modeling, ecos displays disclosure messages at key moments in the user experience.

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, password)
• Record voice memories and conversations
• Add profile information
• Invite family members to your circle
• Contact our support team
• Subscribe to our service

Voice Recordings and Content

The core of ecos is preserving your voice and memories. When you use our service, we collect and store:

• Voice recordings you create
• Transcriptions of your recordings
• Stories and memories you share
• Responses and interactions from family members

Automatically Collected Information

When you access our service, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Log data (IP address, browser type, access times)

To enhance storytelling experiences, ecos may generate a digital voice model derived from recordings that you voluntarily create within the platform.

This model allows ecos to:

• Narrate stories using your own voice
• Generate audio versions of written memories
• Enable voice-based storytelling experiences

Voice models are created exclusively from recordings provided by the account holder and are used only within the ecos platform.

Voice recordings, voice models, and stories stored in ecos may collectively form a digital representation of the user referred to as a Digital Identity.

Users retain ownership and control over their Digital Identity.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and store your voice recordings and memories
• Enable sharing with family members you invite
• Send service-related communications
• Provide customer support
• Process payments and prevent fraud
• Analyze usage patterns to improve our service
• Comply with legal obligations

We implement robust security measures to protect your personal information.

Encryption: All voice recordings and personal data are encrypted both in transit and at rest.

Access Controls: Strict access controls ensure only authorized personnel can access user data when required.

Secure Infrastructure: Our servers are hosted in secure cloud environments designed to protect against unauthorized access.

Regular Audits: We conduct regular security audits and vulnerability assessments.

You have complete control over your data and privacy:

• Access — You can access your recordings and personal data at any time.
• Sharing — You decide who can access your memories.
• Deletion — You can delete recordings or your account at any time.
• Export — You can download your data in a portable format.
• Correction — You can update personal information.

We do not sell personal information. Information may only be shared in the following circumstances:

• With your consent
• With service providers assisting with infrastructure, payments, and analytics
• When required by law
• During business transfers such as mergers or acquisitions

We retain personal information and recordings while your account is active.

If you delete your account, personal data and recordings will be deleted within 30 days, except where retention is required for legal reasons.

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Your information may be transferred to and processed in countries other than your own. We ensure safeguards are in place to protect your information in accordance with applicable law.

Depending on your location, you may have the right to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Request data portability
• Object to processing
• Withdraw consent

Requests may be submitted to: satyam@myamio.ai

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the service to function properly.

We may update this Privacy Policy periodically. If material changes occur, users will be notified and the updated policy will display a revised 'Last Updated' date.

Our principles for responsible voice technology include:

• Users retain ownership of their voice
• Voice models are created only with user consent
• Voice models remain private and are not sold
• Impersonation of others is prohibited
• AI may assist with storytelling but users retain control over content

For privacy questions or requests, please contact us at satyam@myamio.ai.